Returns & Refunds Policy

Last updated: July 24, 2026

This policy applies to purchases made on roameee.com, operated by Nebulon Holdings LTD ("Roameee", "we", "us"), Kalymnou 1 "Q Merito", 4th Floor, Agios Nikolaos, Kamares, Larnaca 6037, Cyprus. Questions? Email us at support@roameee.com.

The short version

We're currently in pre-launch. Early bird cameras start shipping in mid-August 2026. Every order ships free worldwide.

Before your camera ships: cancel any time for a full refund, no questions asked.
After your camera ships: the sale is final. That's how we're able to hold the early bird pricing. Defective, damaged, or wrong item on arrival? We fix that — and we cover return shipping. See below.

Before your camera ships (cancel any time, full refund)

Because we're funding the production run from pre-orders, we're able to offer money-back on any pre-order right up until we hand your camera to the carrier.

To cancel a pre-order, email support@roameee.com with your order number. We'll cancel the order and issue a full refund to your original payment method within 14 days. If you paid with Klarna, your payment plan will be adjusted or cancelled by Klarna after we process the refund.

After your camera ships (all sales final)

Once your camera has been handed to the shipping carrier, all sales are final and we're unable to issue refunds or accept returns. This is the trade-off that lets us offer the early bird price — we don't build in a buffer for a return-and-restock stream at this stage.

Two exceptions apply, both covered fully by us:

Defective, damaged, or wrong item on arrival. If your camera arrives broken, malfunctioning, or you received a variant you didn't order, email support@roameee.com within 14 days of delivery with your order number and a photo or short video of the issue. For confirmed defects or errors we'll offer:

A replacement first, shipped at our cost, or a
Full refund (including original shipping) if you prefer or if a replacement isn't available.
We cover the return shipping label for confirmed defects or errors — you never pay to send it back.

Mandatory consumer protections. Nothing in this policy limits statutory rights you may have under mandatory consumer protection laws in your country of residence. EU/EEA and UK consumers benefit from a legal guarantee of conformity for goods for a minimum of two (2) years from delivery — that guarantee applies independently of the early-bird framing above.

Refused deliveries, wrong address, or failed customs payment

If a package is refused, undeliverable because the shipping address you provided was incomplete or incorrect, or returned to us because import duties or taxes weren't paid, we treat the order as delivered for the purposes of this policy — the sale is final. If you'd like the package re-shipped instead, re-shipping costs (plus any return-to-sender, storage, or customs fees we incurred) are your responsibility.

How refunds are processed

Approved refunds (pre-ship cancellations, defects, or errors) are issued to your original payment method within 14 days of approval. Depending on your bank or payment provider (including Klarna), it may take additional days for the refund to appear on your statement.

EU Online Dispute Resolution

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We prefer you just email us first — we're fast, and we'd rather sort it out directly.